Built for the Way You Want to Bank
Our new and improved system offers all the tools and banking essentials you need to achieve your financial goals.
What You Need to Know
- Current features you’re already familiar with – including viewing your account balance, customized alerts, Bill Pay and Mobile Check Deposit – remain. The new digital banking platform offers an easy-to-use interface, enhanced security, and powerful tools to help you manage your money more efficiently anytime, anywhere.
- The new Online and Mobile Banking experience will be introduced on Thursday, October 22.
- Starting the evening of Tuesday, October 20, Online and Mobile Banking will be in read-only mode as we prepare for the update. You will be able to login and view your account information – such as balances, transaction history and account details. For all other Online and Mobile Banking functions, you can contact us at 866-888-0220 during bank hours or vist your nearest branch.
First Time Sign-in Process
IMPORTANT! Starting on October 22, please login on a desktop computer. The first time you login to the updated Online and Mobile Banking that day, you will be receiving a one-time passcode for security purposes. The passcode will be delivered by a text message to your cell phone or by an automated phone call. To ensure you receive your passcode, we will need your current phone number. You can verify that we have your current number by visiting your Online Banking Profile page, by calling 866-888-0220, or confirming with a Farmers National Bank representative when you visit a branch location. We also encourge you to make sure you know your username and password before your first login to the new system on October 22.
- You will login at www.fnbky.com using your existing User ID and password. Note: Previously bookmarked direct login links will not be active as the URL will change.
- If you are unsure of your User ID, please contact us for assistance.
- If you are unsure of your password, you can easily reset it by selecting “Forgot/Reset Password” from the Online Banking Sign In button. If you need assistance, call 866-888-0220.
- If you utilize biometrics (Face ID) to access digital banking, that will have to be reset.
- You will receive a one-time passcode by text message or an automated phone call.
- Once logged in, you will be asked to re-accept our updated Online and Mobile Banking terms and conditions.
- You are now ready for your new & improved experience!
Mobile Banking App Update
Option 1: Open Current Mobile Banking App
Open our current app, and you will be directed to update the app. You will login with your existing User ID and Password as noted above. Before you use the updated Mobile app, we encourge customers to first login to Online Banking on a desktop. Note: Android/Google Play users may need to refresh/clear your cache.
Option 2: Direct Download of App
Search for Farmers National Bank in your device’s app store and download the app. Login with your existing User ID and Password, as noted above. Before you use the Mobile app, we encourge customers to first login to Online Banking on a desktop. Note: Android/Google Play users may need to refresh/clear your cache.
Frequently Asked Questions
What should I do if I need help logging in?
We’re here for you. If you need assistance:
- Call us at 866-888-0220
Is the new system secure?
Yes. The new system utilizes advanced encryption and multi-factor authentication to keep your financial information safe and secure. For security purposes, the first time you login you will receive a request for a one-time passcode that will be deliverd by text message to your cell phone or by an automated phone call. On occassion, you may receive a passcode request for enhanced security. If you have questions, please call us at 866-888-0220.
Will my scheduled transfers, eStatements and bill payments carry over?
Yes. Scheduled transfers, your eStatements and existing bill payees will transfer automatically. However, we recommend reviewing these after logging in to ensure accuracy.
Will my customized alerts carry over?
If you have elected to receive alerts by a text message or secure inbox email, those will carry over. If you have alerts set to come via a push notification from the Farmers National Bank Mobile App, those will need to be re-set. This is a good time to review and set important alerts such as whenever a debit transaction takes place on your accounts, you can set a daily balance reminder, debit card alerts and controls, and dozens of other alerts we offer that help you manage your money and protect your account.
Will my transaction history be available in the new system?
Yes, you’ll be able to view your transaction history dating back two years.
Will categories for payment types be available in the new system?
No. Payments listed by category will not be available in the new system. We advise that you download your category history or you can call us to request your previous category payment history at 866-888-0220.
Will there be training or guides available?
Yes. We will provide video tutorials, click-thru demos, and helpful tips at Online Banking – Farmers National Bank to make the transition easy for you.
What about Business Plus/Treasury Management customers?
Business Plus Online Banking users will also transition to the new system and receive access to enhanced account management tools. Treasury Management Business users will receive separate communications with additional instructions and training resources. New Login Method: Please note that starting on October 22, there will no longer be a Business Plus dropdown on the Online Banking login. You will click “SIgn In” on the homepage of the bank’s website (www.fnbky.com) and enter your current credentials. From there, you will receive a one-time passcode by text message to your cell phone or an automated phone call. To confirm we have your current phone number, call 866-888-0220 and ask for our Treasury Management Department. New Farmers National Bank App: In addition, Business Plus customers will now use the Farmers National Bank app as the Business Plus app is being retired. On October 22, you can download the Farmers National Bank app via IPhone or Android and login to your account via your mobile device. You will use your existing Business Online Banking username and password. Business Online Downtime: Starting the evening Tuesday, October 20, Business Online and Mobile Banking will be disabled as we prepare for the update. It will not be available on Tuesday, October 21. ACH and Wire Transfers will not be available until October 22. We will share information on ACH cutoff times closer to date. If you have any questions or need assistance, call 866-888-0220 and ask for our Treasury Management Department.
What if I used third-party apps/software such as QuickBooks?
Any third-party software connections you have setup will need to be reestablished.
This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. A data file backup and a final transaction download should be completed a week prior to the new system being introduced (October 22). Please make sure to complete the final download prior to Monday, October 20.
Exporting online banking transactions to QuickBooks/Quicken will be unavailable for approximately 5 days after we upgrade our online banking system. QuickBooks/Quicken is slated to be available again starting October 27.
Do You Have Additional Questions?
We’re happy to help! Call us at 866-888-0220 or visit your nearest branch.
